AI agents for eCommerce
The right AI agents for you –tailored to your needs and 100% compliant with data protection regulations
You should read on if you
- want to reduce the workload in online retail despite the skills shortage
- believe that AI should be more than just copy-and-paste from chat windows
- want to remain profitable in e-commerce even with low margins, with the help of AI assistants
Executive Summary
The central AI agent platform for e-commerce. Empower all your staff to use AI agents directly within your fulfilment processes and in administrative tasks.
- AI – designed with usability and enterprise needs in mind, featuring a role- and rights-based system for secure data access, as well as a human-in-the-loop approach for monitoring and, where necessary, correcting the results of the artificial intelligence.
- Process workflows perfectly paired with generative AI: the combination of deterministically defined process workflows with the power of generative AI is what sets our AI agents apart.
- 100% data protection without compromise – local AI made in Germany: retain full control at all times – over your data and your customers’ data.
If these points have convinced you, or if you still have questions, please get in touch with us. We would be happy to provide answers to your questions and/or present our AI solutions to you – with absolutely no obligation.
Potential AI agents for the eCommerce sector
The following selection of AI agents is intended to demonstrate our capabilities and provide inspiration for automation: these agents can assist with fulfilment and administrative tasks and support your staff. The AI agents listed here represent only a small fraction of the possibilities. The power of combining the cognitive AI EMMA with the AIMAX® AI platform is immense. There are no limits to your desire for automation or your creativity in this regard. Please feel free to contact us to discuss your specific requirements.
- No upper limit on the number and combination possibilities of our AI agents
- All AI agents and tool workflows can be flexibly adapted to your needs and existing processes
- Generative context understanding and deterministic reliability are perfectly combined and complement each other
Our AI agents integrate seamlessly into your process landscape, give you full control at all times via the human-in-the-loop functionality, and, if desired, operate 100% locally on-premises – for 100% data protection and the highest level of data security.
Claudio Contento:
Your content creator
Do you need relevant content to boost your shop’s visibility? Whether it’s regular news updates, comprehensive pillar pages or grounding pages to improve local visibility, our AI agent is flexible even when it comes to your preferred language. Its areas of expertise include:
- Topic research
- Keyword optimisation
- Content creation and translation
- Creation of suitable imagery for your content
Cesare Compario:
Product identification specialist
Would you like to match different product data, identify duplicates or dynamically create useful product relationships? Our AI agent for image-based product identification and search is the expert you need. Its areas of specialisation include:
- Image-based product search (even from different angles)
- Identification of products in online shops (e.g. for price monitoring)
- Identifying up-sell products based on a categorisation derived from the product image
Sandro Supporto:
The Supporter
Do you regularly receive the same questions and perhaps even have to overcome language barriers? If so, you should put your trust in this AI agent. Its areas of expertise include:
- Handling customer enquiries
- Managing Frequently Asked Questions (FAQs)
- Generating suggested replies to email enquiries
- Translating enquiries to overcome language barriers
No time for automation in your eCommerce business?
Are you swamped with day-to-day operations?
In a thriving e-commerce business in particular, there is rarely any spare time outside of day-to-day operations. That is why we often hear requests for our automation experts to implement the initial AI agents.
We will, of course, implement the AI agents you require in line with your needs and specifications.
Once the initial automations are up and running and have freed up some time, training on how to implement further AI agents yourself is available at any time thereafter. This enables you to continue the digitalisation process independently.
The AI infrastructure solution
for greater productivity!
Contact us now.
AIMAX Business Solutions combines outstanding software made in Germany with first-class service. With unique AI systems designed with the user in mind, we unlock new potential within your business.
The key feature: 100% data security and GDPR compliance thanks to local AI.
Our AI agents will do exactly as you say
Many online shop operators and e-commerce teams ask us how reliable our AI agents are in day-to-day operations and whether they can be trusted with sensitive processes.
We combine clearly defined, deterministic workflows with the creative flexibility of generative AI agents — resulting in practical, ready-to-use solutions for online retail. Whether it’s product data enrichment, automatic categorisation, dynamic content creation for product pages, personalised recommendations, chat and conversational commerce, or the automated handling of order exceptions and returns: our solutions are tailored to the requirements of marketplaces, multi-channel sales and large product catalogues.
You make a conscious decision as to where instructions should be followed precisely, step by step, and where creative, solution-oriented action is desired.
Missing or complex interfaces are no obstacle with our solutions: integration with the RPA solution EMMA creates a powerful platform for demanding automation tasks. This means that AIMAX® AI agents can also be utilised for ERP and PIM systems, legacy backends, third-party marketplaces, as well as websites and online shops – data can be reliably extracted and actions automatically triggered, even if no direct API is available.
Combine AIMAX® and EMMA on your journey towards hyper-automation of your e-commerce operations – we’d be happy to support you in identifying areas of application, implementation and secure rollout.
The figures speak for themselves
When our AI solutions are deployed, the following results are achieved on average:A sevenfold
increase in productivity per employee
+98%
improvement in quality and resilience
Average of 2 days’
automation effort per process
100% data protection – guaranteed!
No compromises in online retail
Your customer data is your online shop’s most valuable asset – and that is exactly how we treat it. That is why our solutions have been developed from the outset with data security in mind and can be operated entirely locally on-premises. This ensures that order, payment and customer master data remain within your jurisdiction and are not passed on to foreign entities.
The processing of personal data within the meaning of the General Data Protection Regulation (GDPR) is also straightforward with us and can be approved by your data protection officer. Whether it concerns customer profiles, delivery addresses, returns information or personal content in product reviews – we enable GDPR-compliant operations in e-commerce.
AIMAX® adheres to the principle of data minimisation: depending on the context, our agents only access those data fragments that are truly necessary for processing a specific enquiry.
For security reasons, we deliberately avoid fully automated pseudonymisation, as 100% automatic detection of all personal data cannot be reliably guaranteed. Instead, we rely on local AI solutions and tested processes to ensure data security and privacy to the highest possible standard. The increasing capabilities of AI also heighten the risk that simple pseudonymisation can be reversed – our approach is therefore significantly more secure for your shop.
This allows you to benefit from the power of our e-commerce solutions whilst ensuring that customer data is managed securely and in compliance with the GDPR – without compromising on security.
“In eCommerce in particular, the 100% security of our solutions forms the basis for the responsible use of AI.”
